Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming experience. When you create an account or make use of our services, we gather personal details including your full name, date of birth, residential address, email address, telephone number and payment information required to process deposits and withdrawals.

Additional data is collected automatically as you interact with our website. This includes technical information such as your IP address, browser type and version, operating system, access times, and the pages you visit. We may also receive information about you from third-party identity verification partners when you undergo our standard security checks.

Verification Data

To comply with legal and regulatory obligations, we may request and store copies of identification documents such as passports, driving licences or utility bills. These documents are used solely for verification purposes and are deleted once no longer required under our retention policy.

How We Use Your Information

Your personal data allows us to create and manage your gaming account, process financial transactions, and ensure that all activity on our platform meets strict regulatory standards. We also use the information to personalise your experience, improve our services, and detect and prevent fraudulent behaviour.

Where you have given us specific consent, we may send you updates about new games, promotions and offers that we believe will interest you. You can withdraw this consent at any time by adjusting your account preferences or contacting customer support.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, marketing service providers, and professional advisers who are all bound by contractual obligations to keep your information secure.

We may also disclose information where we are legally required to do so, for example to licensing authorities, law enforcement agencies or other regulatory bodies when properly requested.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. These technologies help us improve functionality, measure performance, and deliver a smoother experience when you return to the platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit some features of the website. We also work with trusted analytics partners who help us understand visitor patterns without identifying individual users.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse or alteration. All data is stored on secure servers, and sensitive information transmitted between your device and our systems is encrypted using industry-standard protocols.

Access to personal data is restricted to authorised members of staff who require it to perform their duties and who are bound by strict confidentiality agreements.

Your Rights

You have several important rights regarding the personal information we hold about you. These include the right to request access to your data, to have inaccurate information corrected, and to request that we delete or stop processing your information in certain circumstances.

To exercise any of these rights, simply contact our customer support team. We will respond to your request within the timeframes required by applicable data protection law and will ask you to verify your identity before proceeding.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Notice

We may update this notice from time to time to reflect changes in our practices or in relevant legislation. The latest version will always be available on our website, and we recommend that you review it periodically. Continued use of our services after any changes have been posted will constitute your acceptance of the updated terms.

If you have any questions or concerns about how we handle your personal information, please contact our support team who will be happy to assist you.